My computer does not turn on, what do I do now?
First, make sure the computer’s power cord is correctly plugged into the wall socket. If you are using a power strip, make sure that the strip is plugged into the wall and turned on. Once that’s squared away, press the reset button on the strip and try turning on the computer again. If that doesn’t solve your problem, contact the help desk.
Help! What do I do if my computer freezes?
A frozen computer is the worst! There are many reasons why a computer might be frozen. We recommend you force-quit all your applications via the task manager. If that doesn’t work or your computer isn’t responding to keyboard commands, your best bet is to restart the computer with the power button. If this doesn't solve the issue email the help desk.
There’s no display on my monitor, what happened?
Got a black screen? First, wiggle the mouse or press a key on the keyboard to make sure your computer isn’t asleep. Still not working? Make sure the monitor is on and plugged in. If there is no power light, try pressing the power button until it comes on.
You can also try adjusting the brightness level with your keyboard’s brightness controls. If none of these options work for you, call the help desk. If this doesn't solve the issue email the help desk
How do I get rid of a “no signal input” message?
Verify that the monitor is correctly connected to both the monitor and computer. Most computers will have screw ends that can be screwed into the machine to hold the cable and connector in place.If this doesn't solve the issue email the help desk
How can I recover a file from the recycle/trash bin?
Double click the recycle/trash bin icon on your desktop. You will see all the files in your bin. Select the files you wish to recover, right-click, and click on the restore option.
Help! I can’t send or receive emails.
This problem can be tricky to troubleshoot alone. email the help desk.
How do I delete Internet cookies?
In Microsoft Internet Explorer: go to “Tools”, then click on “Safety”, and choose “Delete browsing history…”.
In Google Chrome, find the three vertical dots on the righthand side of the toolbar. Then, go to “More Tools” and choose “Clear browsing data…”.
For Firefox, go to “History”, then choose “Clear recent history…”.
How do I fix a paper jam?
Turn off the printer to reduce the chances of damaging it. Open up the primary cover. If you see any jammed or loose paper remove it slowly. If the paper tears, it can be a headache to retrieve all the little bits and pieces from the printer. Whenever possible, pull the paper in the direction the paper would travel through the printer. Check the output tray for any stuck paper. Once you clear all the paper, restart the printer.
If you still have a paper jam error message, repeat the steps above until you are 100% sure all the paper is removed. If that doesn’t work, it’s time to call the help desk.
Got a Blue Screen of Death?
Many users don’t bother reading what’s on the infamous BSOD, so you’ll probably have to tell your help desk technician the information it states. In most cases, you can take a deep breath and reboot. The more information provided to the help desk, the easier it is to diagnose.